Meet the caring, friendly Staff

Our friendly, caring team are ready to welcome you to Riccall House.

We strive to provide you with a quality service, in a caring, competent and professional atmosphere. We encourage and enable our residents to live as full, interesting and independent a lifestyle as possible.

We are also committed to ensure residents are fully consulted about matters that effect their well being and quality of life.

Gill Conroy – Registered Owner - Gill is a qualified general nurse with psychiatric experience, has a City & Guilds Certificate for Advanced Management for care and is an assessor for NVQ awards in Health and Social Care.

Tony Conroy – Registered Owner - Tony deals with the administration and maintenance aspects of the business.

Amanda Wye assists with all financial aspects pertaining to our residents and also looks after the contracts and terms and conditions of residency.

Diane Moughan – Registered Manager has worked at Riccall House for over 20 years. She holds the Registered Managers Award and NVQ 4 in Health & Social Care, she is also an assessor for NVQ qualifications and a trainer of Moving and Handling.

Diane is ably assisted by three team Leaders who have all achieved an NVQ level 3. All our Day Care and Night Care Assistants are trained to NVQ level 2 as a minimum.

We have two cooks who provide lovely home cooked meals for our residents and also for a small number of people in the local community.

Staff training and development is organised by *Leonnie Martin our Award winning Training Manager who is based at our Domiciliary Care Company offices of Riccall Carers Ltd in Escrick.

*Winner of The Care Trainer Award at The 2009 Great North Care Awards.

Riccall House

When we first met, you stated that you offered a real home for your residents and that they would become a part of a family. It is fair that you more than kept this promise. My wife and I felt immediately a genuine warmth and friendliness that your home imparted to all your residents. When ever we came to visit we were always welcomed by familiar faces. In today’s world, this counts for a lot.

We believe nowhere else could have given her the quality of life she had with you. There are many homes that are institutionalised. To your credit you are definitely not one of them.

We would not and have not had any hesitation in recommending you too many people of our acquaintance. They could not place their relatives in better care .