Questions?

If you have any questions about whether you should visit the home, then please speak directly with our Registered Manager who will be happy to address your concerns.

We shall of course keep you fully updated with any new developments should they arise.

Please also keep informed with the Department of Health and Social Care and Public Health England Guidance this can be found at: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Important Information for Visitors

Riccall House Care Home would like to offer reassurance of our commitment to keep your loved ones safe amid recent publicity regarding the spread of Coronavirus.

You may be aware that UK Chief Medical Officers have now raised the risk of the Coronavirus being a public health emergency of international concern from low to moderate and as such it is imperative that we first and foremost protect the safety and welfare of our residents.

In order to help us mitigate the risk of the virus being brought into our homes, we would politely request that the following guidance be followed prior to visiting.

If you or someone you live with has returned from any of the category 1 High risk areas or any of the category 2 areas as detailed below, we would respectfully request that you do not visit our homes until you have either self-quarantined for 14 days presenting no symptoms or alternatively contacted NHS 111 to arrange for testing to confirm that you are free from the virus (for which we will require evidence).

Category 1:

  • Wuhan city and Hubei Province China
  • Iran
  • Daegu or Cheongdo
  • Italy

Category 2:

  • Cambodia
  • China
  • Hong Kong
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar
  • Republic of Korea
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam

In addition, we would respectfully ask that you practice the infection control measures detailed below in order to ensure the safety of our residents.

  • Careful attention to handwashing on entering and leaving the home.
  • Good respiratory and cough hygiene (this will minimise the risk of cross-transmission of respiratory illness). Cover the nose and mouth with a disposable tissue when sneezing, coughing, wiping and blowing the nose and place all used tissues promptly into a waste bin.

This information is subject to change, please check back again for updates. Thank you.